Here's a few of our most frequently asked questions
Issues related to logging in, out, or about multiple devices.
First, you’ll need to check that push notification is enabled on the app. If this is enabled and you still aren’t receiving notifications, make sure that the channel you’re expecting these notifications from has not been put on mute.
To re-enable notifications, click on the settings icon located on the top right corner of the app and simply switch on notifications.
No. fual.io is designed for smart broadcasting and for investors to receive updates as a group. We don’t provide one-to-one response options.
If you don’t see a startup that you’re expecting to see, first make sure that the email used to sign up for fual.io is the same as the email that your startup has used to subscribe you to their updates. If that doesn’t work, drop us a line firstname.lastname@example.org
If you’re receiving too many notifications you have a couple of options. You can either mute individual companies or disable notifications for all updates.
Absolutely. Simply direct them to app.fual.io and ask them to follow the signup process.
Issues related to payments or invoicing.
No. If an investor wishes to see company updates they will need to download the fual.io app.
Emails are great when you’ve got a distilled and structured set of updates to share with a defined group of stakeholders. Instead, fual.io is designed to help you engage a far wider audience - more frequently - and with greater ease. Instead of monthly emails to the select few, imagine how engaged your stakeholders could be with more frequent, intuitive updates that let them easily engage.
It’s really up to you. Think of fual.io as an extension of your founding team. If you’d likely mention something to one of them, whether its an exciting new deal you’ve closed, a new feature that’s just been shipped or a request for help when you don’t know where to look - that’s probably a good time to post an update to fual.io
While Slack is simple for most startups to understand - it can be fiddly for investors with multiple startups in their portfolio, meaning they might not get properly set up or quickly become disengaged as a result.
We understand privacy is important, so the only people who can see your updates will be the investors added to your subscription list, and any team members added to the Slack channel.
Yes. We offer an Enterprise version which enables custom branding within the app, perfect for corporates and accelerators. Get in touch to find out more email@example.com.
Yes. You can delete your update from the Slack channel and it will automatically delete the update on your investor’s fual.io app
Each time you add a new investor as a subscriber, we send them an email informing them they have been added, with instructions on how to get set up.
No . fual.io is designed for investors to receive updates as a group. We don’t provide one-to-one response options.